Refund & Return Policy
Your daily coffee ritual should be nothing short of extraordinary.
1. Coffee Freshness & Consumables
Because coffee, iced teas, and drinking chocolates are edible consumable items packed fresh in induction-sealed jars, we cannot accept returns on opened coffee containers for food safety and sanitary reasons. However, if your coffee arrives with an imperfect seal, compromised aroma, or incorrect roast profile, we will replace or refund it without hesitation.
2. Damaged or Broken in Transit
We take extreme pride in our premium packaging. If your courier delivers a package that suffered external damage or breakage:
- Capture a photo or brief unboxing video clearly displaying the damaged jar and outer box label.
- WhatsApp our Roastery Concierge at +91 99395 92828 or email orders@sorahousecafe.com within 48 hours of delivery.
- Our team will dispatch an immediate replacement shipment with zero return shipping required from your side.
3. Hardware Returns (Sora Aero Frother 2.0)
Unused hardware items (such as the Sora Aero Frother or barista drinkware) may be returned within 14 days of delivery in their original, undamaged factory packaging. Every frother also carries a 6-month replacement warranty against mechanical defects.
4. Refund Processing Window
Once an eligible refund is authorized by our concierge, the funds are credited back to your original payment method (Credit/Debit card, UPI, Netbanking) within 3 to 5 business days via our verified banking gateway partner. For Cash on Delivery orders, refunds are issued via direct UPI transfer to your verified phone number.