Privacy Policy
Last modified: September 2026 • Sora House Café, Patna, Bihar
1. Information We Collect
When you purchase our coffees or subscribe to the Sora House Club, we collect essential operational information including your name, shipping address, email address, and mobile phone number for logistics fulfillment and SMS/WhatsApp delivery updates.
2. Payment Security
We do not store your complete credit card numbers, CVV, or UPI PINs on our servers. All financial transactions are processed securely through PCI-DSS Level 1 compliant gateway partners (Shiprocket Fastrr / UPI). Data transmission is encrypted via 256-bit TLS/SSL encryption.
3. How We Use Your Data
Your personal data is used solely to dispatch your coffee orders, provide automated order status tracking via WhatsApp/SMS, and notify you of secret roast releases if you have opted in. We never sell, lease, or monetize customer data to third-party advertisers.
4. Customer Rights & Deletion
You have the right to request a copy of your stored order records or request complete deletion of your customer profile at any time by emailing our Data Officer at privacy@sorahousecafe.com.